We help maintain your online success.
To clarify your doubts and queries about our services, we have a few FAQs that might help.
- What kind of language and mode of communication will be used?
The language of communication we use will be English to avoid the language barrier problem. Additionally, our team will communicate with you over skype, hangout, IM, or through calls, whichever is the most convenient for you.
- What makes Alpha BPO Netherlands services unique from other competitors?
The in-depth experience of working for the past 10+ years serving varied business verticals makes us unique from other competitors. Meanwhile, our diligent team members, endless customer support, reliable services, flexible business model, state-of-the-art infrastructure, and cost-effective solutions add more feathers to our cap. Our expertise in handling and serving best to our clients is unique from other companies, which allows us to gain our customers’ trust in the long run.
- Which are the technologies used?
We basically use integrated, high-tech, and advanced technologies in our system that ensure our clients rapidly keep pace with the growing business industry. Depending on different project requirements, we use some specific technologies to achieve them. Consequently, upon your custom needs, we also use the technologies you desire to use in your project.
- What benefits do we get working with Alpha BPO?
Once you hand over your requirements to us, we closely work upon those requirements, and our team dedicatedly works to help you achieve those requirements. During the entire project, you gain multifarious benefits when choosing us.
- What is the security of your client’s data/information/document provided?
At Alpha BPO Netherlands, we have designed rigorous security protocols to protect our client’s data, information, or documents. Your data will remain highly secure in our systems, and our staff can access the same only after valid user authentication. We have enforced anti-virus software to avoid spam, hacking attacks, or fraudulent activities.
- What is the assurance of the quality of service provided?
Delivering quality services to our clients is the fundamental business approach of Alpha BPO Netherlands. Throughout the project, you can always test and verify the quality of our work.
- What is the working schedule maintained for your company?
The working schedule maintained by our company is from 9 A.M. to 9 P.M. as per the Coordinated Universal Time.
- How can we track the progress of my project?
With every different project we work on, we assign a dedicated Client Services Manager or an Operations manager for it. He will be responsible for delivering timely reports and progress charts so you can stay highly connected with the project. It makes it easy for us to gather feedback from your side and implement the same quickly into the project.
- Can I avail of custom solutions for my project?
Definitely, You Can. The primary goal of Alpha BPO Netherlands is to understand your business needs, analyze the requirements and deliver the right and timely solution. We know that your target audience is different; thus, we provide you with tailored business solutions to help you succeed in your business.
- Which business model do you work with?
We understand varied business needs. Hence, we have made a structured business model working on the following basis:
- ➞ Project basis
- ➞ Hourly basis
- ➞ Dedicated staffing model.
You can select the business model that is suitable for your needs.
- Will there be any hidden costs or additional charges/fees?
No. We love over customers way beyond and do not believe in cheating on them. You don’t need to worry. There is no hidden or additional charges/fee that will be levied to you except the cost of the service you take from us.
- Which modes of payment do you accept?
On successful completion of your specific project, you can make us the payment. We gently accept Credit Cards (VISA, MasterCard, Discover, American Express), Debit Cards, PayPal, and Online Payments through Net Banking, Wire Transfer, MoneyGram, and Western Union.
The default payment gateway on our website accepts Paypal and Credit Card payments via Paypal gateway.
In case you want to pay through some other payment modes, kindly get in touch with us.